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Terms & Conditions

These terms are the agreement between you and RYDEX ("RYDEX", "we", "us"), for using rydex.co.ke and our services. By creating an account, making a booking or listing a vehicle you accept these terms.

Part A applies to everyone. Part B applies when you rent a car, Part C when you buy or sell a car, and Part D if you are a dealer, fleet partner or business account. Where a part conflicts with Part A, the specific part applies.

Part A: Everyone

A1. Your account

  • You must be at least 18 to open an account, and give your real name, a phone number and an email address that you control. We may ask you to confirm your email with a code before you book.
  • Keep your password private. You are responsible for what happens on your account until you tell us it has been misused. You can sign out of every device from your dashboard.
  • One person, one account. Accounts can't be sold or transferred.

A2. Using RYDEX fairly

  • Don't give false information, impersonate anyone, upload documents that aren't yours, or try to get around payments, fees or our checks.
  • Don't interfere with the site, scrape it in bulk, or try to reach other people's data.
  • Messages, reviews and listings must be honest and lawful: no abuse, spam, misleading claims or other people's personal details.

A3. Reviews and messages

  • You may review a rental or a dealer you actually dealt with. Reviews must describe your own experience.
  • We may hide or remove reviews, messages or listings that break these terms, and we keep messages so we can resolve disputes and prevent fraud.
  • By posting a review or listing you allow us to show it on RYDEX.

A4. Payments

  • Prices are in Kenya Shillings (KES) and include VAT where it applies.
  • Online payments are processed by our payment provider, Cyzora, using M-Pesa or the other methods shown at checkout. We never see your M-Pesa PIN or full card number.
  • Every payment you make on RYDEX gets a receipt in your dashboard.

A5. Suspension and closing your account

  • You can close your account at any time with Delete my account on your dashboard, once you have no open bookings and we owe you no refund or deposit. Dealer and partner accounts are closed by contacting us.
  • We may suspend or close an account, refuse a booking or remove a listing if these terms are broken, if we suspect fraud, or if the law requires it. Where we can, we will tell you why. Money owed to you is still refunded.

A6. Our liability

  • Nothing in these terms limits your rights under the Consumer Protection Act, 2012 or other law that can't be excluded.
  • Apart from that, we are not liable for indirect or consequential losses (such as lost earnings or missed travel), or for belongings left in a vehicle.
  • We work to keep RYDEX available, but it may sometimes be down for maintenance or reasons outside our control.

A7. Changes to these terms

We may update these terms. The version and date are shown at the top. A booking follows the version you accepted when you made it; we will ask you to accept a new version the next time you book.

A8. Law and disputes

These terms are governed by the laws of Kenya. Tell us first about any problem (Support in your dashboard, or the contact details below) and we will try to resolve it. If we can't, disputes go to the courts of Kenya.

Part B: Renting a car

B1. Who can rent

  • You must be at least 21 years old and have held a valid driving licence for the vehicle class for at least 2 years.
  • Upload your National ID or passport and driving licence on your dashboard. We verify them before pickup, and you must show the originals at pickup.
  • Only you, and drivers we approve in writing, may drive the car. If you book with a RYDEX driver, you don't need a licence.
  • We may refuse a rental if documents are invalid, expired or can't be verified.

B2. Booking and paying

  • The booking page shows the full price before you pay: daily (or hourly) rate, a KES 300 service fee per booking, any extras, delivery, driver and discounts. Prices may vary by date, length of rental and demand; the price you see when you book is the price you pay.
  • Pay in full or a deposit with M-Pesa when you book; any balance is due at pickup.
  • A booking is held for 15 minutes while you pay. Unpaid bookings are released automatically. Your booking is confirmed once payment arrives.
  • Promo codes and loyalty points can be used where the booking page allows it. They have no cash value and can't be exchanged or transferred.

B3. Extras, delivery and drivers

  • Extras such as child seats, GPS or Full cover are charged as shown at booking.
  • If you choose delivery, someone must be at the address at the agreed time with the documents in B1. Delivery fees are shown at booking.
  • A RYDEX driver is charged per day as shown at booking. Fuel, tolls and parking during the trip are paid by you unless the booking says otherwise.

B4. Cancellations and refunds

Free cancellation up to 48 hours before your pickup time: everything you paid is refunded. Cancel within 48 hours of pickup and 50% of the amount paid is refunded. Once the pickup time has passed, bookings can't be cancelled online, and a booking not collected within 24 hours of its pickup time is a no-show and is not refunded. Refunds go to the M-Pesa number you paid with.

  • Your dashboard shows the exact refund before you confirm a cancellation.
  • Refunds are sent as soon as the cancellation is processed.
  • If we cancel your booking, you get everything you paid back.

B5. Security deposit

A refundable security deposit (shown on each car) is paid at pickup and returned after inspection when the car comes back.

Any amounts you owe under these terms (damage, fuel, cleaning, fines, late return) are deducted from it first, and we explain any deduction in writing.

B6. Insurance, damage and accidents

  • Our cars are insured. For accidental damage you pay up to the insurance excess shown on your booking per incident, or nothing if you took Full cover.
  • Insurance does not cover damage caused by driving under the influence of alcohol or drugs, an unapproved driver, off-road use, racing, or breaking these terms. In those cases you pay the full cost.
  • We inspect the car with you at pickup and return and record its condition. If we find damage, we send you a claim with photos and the cost. You have 3 days to accept or dispute it in your dashboard before it is charged.
  • After an accident: make sure everyone is safe, report it at the nearest police station, get a police abstract and contact us straight away. Don't authorise repairs without our consent.
  • You pay traffic fines, parking charges and tolls during your rental.

B7. Using the car

  • Don't sub-let the car, use it for paid transport or rides, or take it outside Kenya without our written consent.
  • No smoking. If the car needs special cleaning, the cost is charged to you.
  • Same-to-same: return the car with the fuel level you received it at.
  • 200 km per day included; KES 20 per extra km.

B8. Pickup, return, extensions and late returns

  • Pickup and return are at the agreed place and time, unless you chose delivery.
  • You can extend a rental from your dashboard if the car is free for the extra days. The extra charge is shown before you confirm and added to your balance.
  • Returning early does not refund unused days.
  • After a one-hour grace period, each started hour late costs 15% of the daily rate, never more than the daily rate per started 24 hours.
  • Tell us as early as you can if you will be late. A car not returned and not answered for may be reported to the police as stolen.

Part C: Buying and selling cars

  • Cars for sale are listed by RYDEX or by approved dealers. Unless the listing says RYDEX is the seller, the sale is between you and the seller: RYDEX introduces you and is not a party to the sale.
  • You pay the seller directly, not through RYDEX. Never pay before you have seen the car and checked the logbook and seller's identity. RYDEX will never ask you to send money to hold a car for sale.
  • Listings are checked before they go live, but we don't guarantee a car's condition, history or ownership. Get an inspection and an NTSA search before you buy.
  • To protect buyers, a seller sees your phone number only after a viewing is confirmed, a deal is agreed or you ask for a call back.
  • Report a listing that looks wrong with Report this listing on its page. We may remove listings and suspend sellers.

Part D: Dealers, fleet partners and business accounts

These points apply on top of anything agreed with us in writing, which takes priority.

D1. Dealers and showrooms

  • Dealer accounts must be approved by RYDEX. You must own, or be authorised to sell, every car you list, and describe it honestly with real photos and price.
  • Listings are reviewed before publishing and stay live for 60 days, renewable. We may reject, pause or remove a listing.
  • On each sale completed through RYDEX you pay the commission shown on your dealer dashboard (default 5% of the sale price). Plans, promoted listings and showroom spotlights are charged at the prices shown when you buy them.
  • If your cars are also rented out through RYDEX, RYDEX keeps the commission shown on your dashboard (default 20%) and pays you the rest after the rental is completed, minus any agreed costs.

D2. Fleet partners

  • Partners list cars for rent through RYDEX. You must own the car or be authorised to rent it out, and keep it roadworthy, insured, inspected and licensed.
  • RYDEX keeps the commission shown on your partner dashboard (default 20%) of each completed booking, and pays the rest to the M-Pesa or bank account you give us.
  • Disputes about payouts or damage can be raised from your dashboard; we reply within 5 days.

D3. Business accounts

  • The person who opens a business account confirms they may act for the company. The company is responsible for bookings made by its users.
  • Bookings are prepaid unless we agree monthly invoicing in writing. Invoices are due within 30 days. A booking awaiting the company's approval is cancelled after 24 hours.

Contact

RYDEX

You can also reach us from Help → Contact us or Support in your dashboard.

Support hours: Mon–Sat 8:00–18:00, Sun 9:00–14:00. See also our Privacy Policy.